FAQ

Who? What? Huh? Hmm… Life can be confusing at times, but we’re here to help with any Price-Fee related questions.

 

Have You Received My Return? ( Only B2C )

Our return process can take up to 14 days from when you send it. Once we have processed your return, you will get an e-mail and shorly after this, depending on your payment method, your invoice will be updated or you will be refunded.

 

Where Is My Order?

Once your order has been dispatched you will receive a shipping confirmation. In this you will find a link to the delivery company's webpage where you can track your order! Remember that our delivery times refer to business days! If your order hasn't reached you within the promised delivery time, contact us and we will help you!

Remember that it can take up to 24h from when you got your shipping confirmation until the tracking to update!

 

I Haven't Received My Order Confirmation!

We will send you an order confirmation to your e-mail with the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, contact us. Always make sure to enter the correct e-mail when completing your order!

If you were logged in to your account when you placed your order you can always go to your My Page and view your orders!

 

I Forgot To Add My Discount Code. Can You Add It For Me?

Yes we can! If the code you want to add is still valid and applicable to the items in your order, just contact us and provide us with your order number and the discount code you wish to be added. Remember that our discount codes can only be applied to full priced items and are only valid for a limited amount of time!

 

Can I Return Sales Items ?

You Can Return Sales Items As Long As All The Tags Are Still Attached And The Item Is In Its Original Condition.

In B2B wholesale, the goods are excluded from exchange or return

 

Can I Edit/Cancel My Order After I Placed It?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!

 

Can´T Find What You´Re Looking For?

Contact Us

or


use our WhatsApp support

Fast and easy: our free WhatsApp support 

If you would like to ask our customer service a question but are on the move and have no access to your email account or no time to make calls, you can now reach us quickly and easily via WhatsApp. 

Simply save our service number on your smartphone:

+34 602 50 73 95

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